How do I create a free account on SuperGame.be?
Click on “join”, fill in all your personal information, enter your age in the box and submit. You will receive a confirmation e-mail with an activation link which you have to verify to finalize your registration. Your free account is now available for you to play all our games in demo mode (play money). Note: Make sure that all the personal information you give us is correct, as most data can only be changed by our support team. This may make it impossible to play or withdraw your winnings.
How do I play for real money on SuperGame.be?
If you wish to play for real money, click “Bank” on the top right of the page. This will open a form where you have to fill in some more personal information such as address and telephone number. After confirming you will be directed to the section where you can make deposits. Once you make your first deposit you will be considered a “cash player”. At this moment you can play for real money as well as withdraw your winnings on SuperGame.be.
Why do I have to validate my account?
Every player can only have 1 (one) account on SuperGame.be In order to verify this account you should be validated by sending in identification documents. Validation is also required when making a withdrawal. When validating your account you are also eligible for our Validation Bonus of 10 free spins!
Which documents are needed to validate my account and how do I get them to you?
To validate your account we will need following documents:
– A copy of the front and back of your ID card or a copy of the profile page of your passport
– Proof of residence: This can be an electricity, gas, telephone,… bill or any official document that shows your NAME, ADDRESS and DATE (NOTE: NOT older than 3 (three) months)
– A copy of your creditcard front and back (NOTE: As security make sure you blank out the middle 8 digits on the front and the 3 digit security code on the back of the card), where applicable.
You can send these documents in two ways:
Via your account in “My Profile” – “Profile” – “Documents”, where you can upload your documents to us (JPG, PNG or PDF only, max size 2 MB)
By e-mail: Send us the requested documents to helpdesk@supergame.be, mentioning the e-mail address of your account.
What is the minimum required age to play on SuperGame.be?
The minimum age to play on SuperGame.be is 21+, unless otherwise stated by your country’s legislation. If you are younger then 21+ you are not allowed to play for real or play money on SuperGame.be.
Can I have more than 1 (one) account on SuperGame.be?
No it’s not possible to have more than 1 (one) account on SuperGame.be.
Any abuse of this rule may result in your account(s) to be closed immediately.
Is SuperGame.be a legal online casino game website?
Yes, SuperGame.be is an official casino and owns a license from the Belgian Gaming Commission, License B+8543.
What games can you find on SuperGame.be?
Casino Games: Roulette, Baccarat, BlackJack
Live Casino Games: Roulette, Baccarat, BlackJack
Slot Games
Skill Games
Sports Games
Virtual Sports Games
And many more…
I can’t start a game/game is frozen on “Loading Game”, what must I do?
If you can’t manage to start a game or the game is frozen on “loading game” it is possible that the version of Flash Player on your computer is out of date. Downloading and installing an update of this software should resolve the problem. It is also advised to use a browser like Chrome or Firefox to reduce the chance of an issue.
How do mystery games work?
When you win mystery games your next game will be at maximum profit. The following example will explain this:
When you play at € 1,00 stake, the prize table will look like this:
1,000 pts – € 100,00
…
300 pts – € 6,00
…
100 pts – € 2,00
When playing a mystery game yet, the prize table will look like this:
1,000 pts – € 100,00
…
300 pts – € 100,00
…
100 pts – € 100,00
I made a deposit but it doesn’t get added to my account balance.
If the transaction wasn’t successful your bank account won’t get debited. However if you notice that the funds have left your account but don’t get added to your account, do not hesitate to send our support team a copy of the bank statement. To avoid these problems on your next deposit, we advise you to clear your browser’s cache or use a different browser (Chrome, Firefox,..). If the problem persists, don’t hesitate to contact our support team with a detailed explanation of the problem. For instance: bank statements, screenshots of the error message that you get or the page where the problem lies.
At what times can I reach the SuperGame.be helpdesk?
Our Customer Support Service will be provided from 9.00 to 23.00 CET every day, except on Christmas Day – Eastern Day and 15th August.
Next to normal support times we also provide live chat sessions in the following languages and times:
MON-FRI WEEKEND
ENGLISH 12:00-22:00 CET 12:00-18:00
DUTCH 12:00-17:00 CET NO
GERMAN 19:00-22:00 CET NO
FRENCH 19:00-22:00 CET NO
POLISH 12:00-17:00 CET NO
SPANISH 19:00-22:00 CET NO
At all other times you can always send us a ticket or an e-mail and our support team will process them as soon as possible.
What if I don’t own a scanner to send you my identification documents?
If you don’t own a scanning device, you can also use your camera or phone to take a picture of the documents that we request. Very important is that the photo’s are very clear and legible, a good idea is to open them on your computer to check, before sending them to us. Don’t forget to mention the e-mail address of your account together with a brief message.
How do I change my e-mail address or other personal information in my account?
In order to guarantee the safety and confidentiality of our website and our players, they are limited into which data they can change themselves. This to prevent for instance: account stealing.
For that reason you will have to send us your identification documents. Once we receive the correct and legible documents we will make the necessary corrections to your personal data.
Note: In case of erroneous e-mail address, don’t forget to give us the old and new address.
Why has my account been blocked?
After analisation of your account we have come to the conclusion that you have gone against our general terms & conditions. Like creating more than one account, abuse of a bonus or any other unacceptable offence. There for we were forced to block your account.
What if I am or become addicted?
Where the majority of the players know that gambling stays a form of entertainment we recognise that there is a small percentage of players that become addicted to play casino games in general. Even though studies suggest this is only a very small portion of all players, we take this issue very seriously. For that reason we have implemented certain options for the player to try negate this possibility.
Our experienced staff can in most cases recognise when someone has a compulsive gambling problem and will act accordingly to choose the best option for this player. We have the option for the player to self-exclude him/herself at any time. You can set your hourly or daily loss and/or time limits. You can request us to close your account and remove you from our newsletter and e-mail list.
