Gambling can provide relaxation and amusement. However, we are well aware of the risks of gaming. Gambling can take a wrong turn, if the game provides more tension than pleasure in the player’s life. At Supergame.be, we believe that taking care of our players is important. Prevention is more than the responsibility, imposed by The Law. Responsible gaming is important to us and we work with the Belgian Gaming commission on this issue. On our website, we provide information, contact details of aid agencies and the possibility to set limits.
– Play because you like it
– Do not depend on gambling to earn a living
– Determine in advance the amount you may loose. Do not exceed this amount.
– Look for professional help if casino games are more to you then relaxation and fun.
– Do not play casino games if:
1. You are a minor
2. You neglect your responsibilities by playing
3. You recover, or suffer from a mental illness
4. Your goal is to compensate loss from the past
5. You are under the influence of alcohol or drugs
6. You are not able to stop playing, at any time.
Should playing games have a negative impact on you, a gambling addiction is impending or present or you feel the need to talk about this subject, please contact “SOS SPELEN” at 0800/35.777. You can contact this aid agency any time, 7 days a week, 24 hours a day. You can also consult the website of gambling clinic and gambling help.
There is a possibility to request a prohibition of access for casino’s, gaming rooms and gaming websites in Belgium, for yourself, or others at the Gaming Commission. You can contact them directly on the website of the Gaming Commission or by sending them an exclusion form. More information is available in the folder made by the Gaming Commission.
On the website of the Gaming Commission, you will find tips and tricks, for play behavior, mapping and control.
Centre for mental health “Vagga”
CGG Kempen – De Meander
Parklaan 55 bus 17
CGGZ Brussels / Houba
Houba de Strooperlaan 136
Dostoievski clinic for gaming addiction
department Psychiatry and Medical Psychology
Universitair Ziekenhuiscentrum Brugmann
Arthur Van Gehuchtenplein 4
Association for Prevention of gambling addiction
Centers for alcohol-and other drug problems v.z.w.
CGG Eclips – Cat
Lange Violettestraat 84
CGG Waas en Dender – Delta
CGG Vlaams-Brabant oost
Vital Decosterstaat 86
Group Againt Gambling Addiction v.z.w.
Frère Orbanstraat 143
Policlinic Detoxification Denter (poc)
Psychiatric hospital Sint-Amandus
International players, please contact Gamblers Anonymous: www.gamblersanonymous.org
If you have any questions please check our F.A.Q. section, many answers are found online. If your question isn’t found in our F.A.Q. section please get in touch with us via our contact form by clicking on the button below.
If you wish to make any amendments to your SuperGame.be account, please log in before sending your request. This is for security purposes and also ensures that your query is dealt with effectively and promptly.
To validate your account we will need following documents:
– A copy of the front and back of your ID card or a copy of the profile page of your passport
– Proof of residence: This can be an electricity, gas, telephone,… bill or any official document that shows your NAME, ADDRESS and DATE (NOTE: NOT older than 3 (three) months)
– A copy of your creditcard front and back (NOTE: As security make sure you blank out the middle 8 digits on the front and the 3 digit security code on the back of the card), where applicable.
You can send these documents in two ways:
Via your account in “My Profile” – “Profile” – “Documents”, where you can upload your documents to us (JPG, PNG or PDF only, max size 2 MB)
By e-mail: Send us the requested documents to firstname.lastname@example.org, mentioning the e-mail address of your account.
Casino Games: Roulette, Baccarat, BlackJack
Live Casino Games: Roulette, Baccarat, BlackJack
Virtual Sports Games
And many more…
When you win mystery games your next game will be at maximum profit. The following example will explain this:
When you play at € 1,00 stake, the prize table will look like this:
1,000 pts – € 100,00
300 pts – € 6,00
100 pts – € 2,00
When playing a mystery game yet, the prize table will look like this:
1,000 pts – € 100,00
300 pts – € 100,00
100 pts – € 100,00
Our Customer Support Service will be provided from 9.00 to 23.00 CET every day, except on Christmas Day – Eastern Day and 15th August.
Next to normal support times we also provide live chat sessions in the following languages and times:
ENGLISH 12:00-22:00 CET 12:00-18:00
DUTCH 12:00-17:00 CET NO
GERMAN 19:00-22:00 CET NO
FRENCH 19:00-22:00 CET NO
POLISH 12:00-17:00 CET NO
SPANISH 19:00-22:00 CET NO
At all other times you can always send us a ticket or an e-mail and our support team will process them as soon as possible.
Our experienced staff can in most cases recognise when someone has a compulsive gambling problem and will act accordingly to choose the best option for this player. We have the option for the player to self-exclude him/herself at any time. You can set your hourly or daily loss and/or time limits. You can request us to close your account and remove you from our newsletter and e-mail list.